Typically items weighing under 50 pounds will ship via United Parcel Service. Standard ground delivery is normally used unless you specify an expedited service, such as Next Day Air-Morning, Next Day Air-Afternoon and Second Day Air. Shipments can also be made via the United States Parcel Service. Shipments via truck will normally be made for packages weighing over 50 pounds, over-sized packages, delicate items requiring special handling.
Unless otherwise indicated, prices shown are F.O.B. point-of-origin, which is normally the manufacturer or our warehouse. For over-sized packages and for certain geographic locations, a handling fee could be added to your invoice. The shipping and any applicable handling charges will be identified separately on your order.
Products that display the QUICK SHIP symbol will be shipped direct from the manufacturer in 3-5 working days. Once shipped, please allow up to one week for UPS shipments as well as for truck shipments.
As previously indicated, items weighing over 50 pounds will be shipped via truck. The carrier is responsible only for "tailgate delivery". This means drivers are only required to bring merchandise to the tailgate of their vehicle. It is the customer's responsibility to move merchandise inside. If you do not have facilities or personnel to unload truck delivered items, please advise us so that we can make the necessary arrangements. Products such as examination tables, blanket warmers, patient file systems that weigh over 200 pounds will often require additional delivery services, such as liftgate, inside delivery, and debris removal. Medical Resources has recently negotiated competitive truck delivery rates with North American Van Lines to bring you the best possible rates with quality service.
Incomplete or Damaged Orders
Upon receipt of your order, please inspect and count packages. Have the delivery person note and sign for shortages or damage to the outer container on all copies of the delivery receipt. Do not refuse the shipment unless visible damage appears extensive.
Open all of the containers before moving the merchandise (whether cartons are damaged or not) and inspect for damage to the merchandise. Should there be damage or shortages, immediately call our Customer Service Dept. toll free 1-800-860-4716. Retain shipping containers and packaging materials. Do not return the merchandise. We will assist you in arranging an inspection and filing a claim with the carrier.