Orders & Returns

ORDERS

We try to make ordering as easy as possible.

Order by Phone: Call 1-800-860-4716 Mon-Friday 8:30 a.m. to 5:30 p.m. EST.
Order On-Line:www.medicalresources.com - Shop this on-line catalog 24-hours a day, every day of the week and place your order via the internet.
Order by Fax: You can FAX us your order 24-hours a day, every day of the week at 740-201-3309.
Order by Mail: Mail your order to 8377 C Green Meadows Dr N, Lewis Center, Ohio 43035, USA.

Payment of our order can be made by Check , Money Order, Major US Bank Credit Card or approved terms. Please see our FINANCING page for further details.

A Minimum Order charge of $10 may be charged on orders under $50.

RETURNS

A Customer Service Representative must authorize the return and issue an RMA# (Return Merchandise Authorization) and return address in advance of any return. In order to expedite your request to return merchandise the following information should be available: Reason for return, Product (model) Number, Serial Number, Customer Name and Invoice Number. Upon authorization of the return, Medical Resources issue you the Return Authorization form to attach to the items being returned.

Requests for returns due to customer error will only be accepted for 30 days after shipment date. All returns, regardless of the return reason are subject to a handling/restocking fee of up to 25% of the item price. Custom orders are non-returnable.

Returns are subject to inspection to determine condition of merchandise prior to issuance of credit. A $25 per item inspection fee will be charged on all return merchandise that is found to be in an abused or unsanitary state. Credit will not be given for items damaged due to improper packaging or freight damage.

Freight/Shipping charges associated with the returned merchandise from the original order will not be credited. Freight for returned merchandise must be shipped prepaid freight. (Collect shipments will be refused).

We work hard to make sure that there are no disputes with our customers. However, if legal action is necessary, it must be settled within the legal jurisdiction of Delaware County, Ohio.